Customer Testimonials

They make the deals happen, great job.

The attention from Branden and John Mendes was fantastic. I also want to thank the great attention and help from GM Jorge Clue. I am so happy with this vehicle. It is just what I wanted and these guys made it happen.

I told my mobile mechanic a joke I said. Toyota of Imperial valley Charge over 160.00$++ For an oil change. Couldn't stop laughing. He said to tell ya'll thanks. He got paid. I saved $$ by not having my oil change at this place. So boring to be waiting in their waiting room.

I had a great experience purchasing my car at United Toyota! Brandon made the entire process smooth, easy, and stress-free from start to finish. He was professional, knowledgeable, and friendly, and he took the time to answer all my questions without making me feel pressured. His excellent customer service made the car-buying experience enjoyable. I really appreciate Brandon going above and beyond to make sure everything went smoothly. I highly recommend asking for Brandon if you’re looking to purchase a vehicle at United Toyota. Thanks again for the great experience!

Branden T. made my husband and I experience at the dealership genuinely enjoyable. He was informative, fun, and full of energy! We are so excited for our first family vehicle.

Branden took care of my wife and I. His personality and thoughtfulness to what we needed was beyond impressive. From the phone call to the test drive to helping us get the deal we wanted on my wife’s dream car I couldn’t be happier with the experience. If you need help with a new car ask for Branden. You won’t be disappointed.

Had a great experience purchasing our Grand Highlander! Branden was extremely helpful throughout the entire process. It took about two months for us to finally get the vehicle since it was still being built and then had to go through transit, but he kept us updated every step of the way. One thing I really appreciated was how willing he always made himself available to answer our questions, even taking my calls outside of his regular work hours. What stood out to me the most was his enthusiasm and willingness to work with us to get the best deal possible. ... Read More

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Google - Oct 21, 2026

Had a great experience purchasing our Grand Highlander! Branden was extremely helpful throughout the entire process. It took about two months for us to finally get the vehicle since it was still being built and then had to go through transit, but he kept us updated every step of the way. One thing I really appreciated was how willing he always made himself available to answer our questions, even taking my calls outside of his regular work hours. What stood out to me the most was his enthusiasm and willingness to work with us to get the best deal possible. Never felt pressured or rushed into making a decision. Overall, really happy with the experience and definitely appreciate all the time and effort Branden put into helping us get our new vehicle. Would absolutely recommend him to anyone looking to purchase a car!

Efren Flores is my go to car sales guy. Excellent service not only that he takes personal time to answer important questions, the customer service at toyota is what separates them from the rest.

Brandon is the best sales person on this earth!

Branden Thompson is THE MAN! 10/10 best experience at a car dealership EVER, went in with no idea of what we wanted, Branden got us in the car we needed!! Definitely going back for my next car!

Excellent service, Jorge Silva helped me, very happy with everything, I bought a Camry

Was treated well and with respect. Got a pretty good deal. Didn’t have to negóciate over price but it took longer than expected to finally sign the documents. The staff was friendly and the finance manager was very professional. Would give a five but they promised to fill the tank with fuel but didn’t. All things considered it was a good experience.

Walked into United Toyota Imperial fully prepared for the typical dealership games, but wow... they still managed to blow me away with how bad it was! 🤯🥊 • The Bait & Switch: The salesman helped me find a Toyota Camry, which seemed like a solid choice. 👍 But after taking my keys and my phone (classic dealership hostage tactics 📱🔑), I sat around waiting forever. • The "Math": He came back with a ridiculous price of $650. I finally just said "yeah" to get the ball rolling. 🙄 • The Reverse Negotiation: He goes to the finance manager, walks back, and says..."How ... Read More

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Google - Oct 4, 2026

Walked into United Toyota Imperial fully prepared for the typical dealership games, but wow... they still managed to blow me away with how bad it was! 🤯🥊 • The Bait & Switch: The salesman helped me find a Toyota Camry, which seemed like a solid choice. 👍 But after taking my keys and my phone (classic dealership hostage tactics 📱🔑), I sat around waiting forever. • The "Math": He came back with a ridiculous price of $650. I finally just said "yeah" to get the ball rolling. 🙄 • The Reverse Negotiation: He goes to the finance manager, walks back, and says..."How about $780?" 🤨📉 Wait, how do I agree to one price and you come back with a higher one?! Absolute madness. I immediately walked out, drove all the way to Montclair, California, and bought a Kia instead! 🚗✨ They treated me infinitely better, and now I'm happily driving my new car.

(Translated by Google) Excellent service thanks to advisor Efren Flores for his patience and dedication in explaining everything related to the car sale. It's a pleasure to now be part of the United Toyota Imperial family! Thank you! (Original) Excelente Servicio gracias al asesor Efren Flores por toda su paciencia y dedicación a explicar todo lo relacionado a la venta de automóvil. Un gusto ser parte ahora de la Familia United Toyota Imperial!!! Gracias

Leslie the sell person was really friendly and explained all the doubts

Today 09/08/2026 at 8:40 am tooked my 2021 Sienna to the united toyota dealer in el centro ca cause ac didnt blow air in the middle section and rear driver side. service advisor mr Miguel Perez said will be 210 dlls to trouble shoot the problem when call me i thought he will let me know the total of the fixed , but by 1:00pm he said its fixed it was just the ac duct was loosed and fixed it total was 210 dlls a big shout out to mr Miguel Perez and cahier very frienly ....thank you for your honestly.my name Jaime R.

(Translated by Google) Terrible service. When you need a supervisor, they're never there. You make an appointment for 3 pm to get your oil changed, and the wait is 2.5 hours. There's no point in making appointments. (Original) Pésima atención. Cuando necesitas un supervisor nunca estan. Haces una cita a la 3 para cambiar aceite y la espera es de 2:30 horas . No tiene sentido hacer citas

(Translated by Google) Efrén Flores provided us with excellent service. (Original) Efrén Flores nos brindó un excelente servicio.

(Translated by Google) The team is very friendly, knowledgeable about car sales, and very patient, explaining things to the customer as many times as necessary until they are completely satisfied. Thank you, Toyota team. (Original) En equipo son muy amables, tienen mucho conocimiento sobre venta de carros y son muy pacientes le explican al cliente las veces que sea necesario hasta dejarlo satisfecho. Gracias equipo de Toyota.

Worst dealership ever I'm has no people skills and there "mechanics" break more then they fix this place definitely needs to trim the fat

Excellent customer service. Thank you!

(Translated by Google) Excellent service (Original) Excelente trato

(Translated by Google) Excellent customer service from the people who assisted us, Mateo, Mario G. and Ben F. Very friendly people, eager to help and inform the customer. (Original) Excelente customer Service de las personas q nos atendieron, Mateo, Mario G. Y Ben F. Personas muy amables y con afan de ayudar e informar al cliente.

(Translated by Google) I highly recommend the seller Efrén Flores; he was very attentive throughout the entire process, from start to finish! (Original) De verdad que recomiendo al vendedor Efrén Flores, muy atento en todo el proceso de inicio a fin!

(Translated by Google) Incredible customer service and attention. Efren Flores showed me the wide variety of vehicles they have for sale, both new and used. He was always attentive, making sure I had enough water despite the heat in the Imperial Valley. Thank you so much, Efren, and I'll be back to finalize the deal. (Original) Increible atencion a clientes y servicio. Efren Flores me mostro la gran variedad de vehiculosnque tienen en venta desde nuevos y seminuevos. Siempre atento a que no me falte agua con el calor que hace en el valle imperial. Muchas gracias Efren y ... Read More

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Google - Aug 15, 2026

(Translated by Google) Incredible customer service and attention. Efren Flores showed me the wide variety of vehicles they have for sale, both new and used. He was always attentive, making sure I had enough water despite the heat in the Imperial Valley. Thank you so much, Efren, and I'll be back to finalize the deal. (Original) Increible atencion a clientes y servicio. Efren Flores me mostro la gran variedad de vehiculosnque tienen en venta desde nuevos y seminuevos. Siempre atento a que no me falte agua con el calor que hace en el valle imperial. Muchas gracias Efren y vuelvo para cerrar el trato l.

We had a fast and easy experience United Toyota Imperial, 100% coming back for our next car.

Salespeople were very willing to work with me, not pushy at all. Took two trips but I got exactly the car I wanted, they are very patient through the whole sales process as well.

(Translated by Google) I took my vehicle in for its 20,000-mile service, and they didn't do anything. No tire rotation, no air conditioning, and apparently no oil change either. (Original) Lleve un vehiculo al servicio de las 20k millas, no le hicieron nada. Ni rotacion de llantas ni aire y al parecer tampoco el cambio de aceite

(Translated by Google) I want to thank our salesperson, EfrenFlores, for his excellent service during the purchase of our Toyota Sienna. He was always kind, patient, and very professional. What we appreciated most was his effort in getting all the extra charges on the van removed, which made the purchase possible. He answered our questions honestly at all times and looked for the best solution for us. We definitely recommend working with him. Thank you so much for making this such a positive experience! (Original) Quiero agradecer a nuestro vendedor EfrenFlores por su excelente atención durante la compra de ... Read More

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Google - Jul 10, 2026

(Translated by Google) I want to thank our salesperson, EfrenFlores, for his excellent service during the purchase of our Toyota Sienna. He was always kind, patient, and very professional. What we appreciated most was his effort in getting all the extra charges on the van removed, which made the purchase possible. He answered our questions honestly at all times and looked for the best solution for us. We definitely recommend working with him. Thank you so much for making this such a positive experience! (Original) Quiero agradecer a nuestro vendedor EfrenFlores por su excelente atención durante la compra de nuestra Toyota Sienna. Siempre fue amable, paciente y muy profesional. Lo que más apreciamos fue su esfuerzo para lograr que eliminaran todos los cargos adicionales que tenía la camioneta, lo que hizo posible concretar la compra. En todo momento respondió nuestras preguntas con honestidad y buscó la mejor solución para nosotros. Sin duda, recomendamos trabajar con él. ¡Muchas gracias por hacer que esta experiencia fuera tan positiva!

Great customer service and the parts department saved me!

(Translated by Google) Efrén, the seller, provided excellent service. If you're looking for a car, I highly recommend him. (Original) Muy buena atención por parte del vendedor Efrén, si están buscando carro lo recomiendo

Matthew Ochoa is the person you need to ask for when purchasing a vehicle. Smooth process. You will automatically click with Matthew.

My 2006 had a failing hybrid battery. Although the car is older, it is a fabulous car and I didn’t feel I could purchase a used car of this quality for what it would cost for me to replace the battery. Miguel is the rep that helped me and he was great. He even took me back into the air-conditioned garage area to view my Prius When the battery was out and showed me the new one, etc. etc. It took four hours and I had to wait as I live 25 miles away and it all went so well I ... Read More

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Google - Jun 15, 2026

My 2006 had a failing hybrid battery. Although the car is older, it is a fabulous car and I didn’t feel I could purchase a used car of this quality for what it would cost for me to replace the battery. Miguel is the rep that helped me and he was great. He even took me back into the air-conditioned garage area to view my Prius When the battery was out and showed me the new one, etc. etc. It took four hours and I had to wait as I live 25 miles away and it all went so well I am so pleased.

I wanted to support my local Toyota dealership, but after three separate attempts to purchase a vehicle from them, I left disappointed every time. The most frustrating experience occurred when we had already discussed pricing, agreed on a discount, and even discussed financing terms and APR. I made the trip to the dealership expecting to complete the purchase, only to be told that the vehicle was no longer available. Instead, I was immediately steered toward a newer, more expensive vehicle with a higher MSRP and a higher APR. I gave the dealership additional chances because I wanted to buy locally, ... Read More

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Google - May 31, 2026

I wanted to support my local Toyota dealership, but after three separate attempts to purchase a vehicle from them, I left disappointed every time. The most frustrating experience occurred when we had already discussed pricing, agreed on a discount, and even discussed financing terms and APR. I made the trip to the dealership expecting to complete the purchase, only to be told that the vehicle was no longer available. Instead, I was immediately steered toward a newer, more expensive vehicle with a higher MSRP and a higher APR. I gave the dealership additional chances because I wanted to buy locally, but each visit felt more like an upsell attempt than an effort to earn my business. On my most recent visit, the best they could offer on a used vehicle was a $300 discount, despite my repeated interest and willingness to buy. I understand dealerships need to make a profit, and I don't expect unrealistic discounts. What I do expect is transparency, consistency, and a genuine effort to work with a serious buyer. Unfortunately, after three separate attempts, I never felt that happened here. Based on my experience, I cannot recommend this dealership to anyone looking for a straightforward, customer-focused car-buying experience.

Everyone was patient and helpful on getting the best deal would highly recommend United Toyota please buy locally

Great experience. Very helpful selling an amazing vehicle. Lifetime warranty on drivetrain is unreal.

Great experience start to finish. Told them how I wanted to spend and made it happen. Sales rep Alexis and finance rep Miguel made it happen. We'll done to the whole team and very friendly and helpful.

Great and fast service!!! And they didn’t waste my time when I told them exactly what I was looking for…

Dealership refused to submit the proper paperwork to the IRS and now I've lost a $3,000 tax credit for the Prius Prime I purchased last year. I will never buy from this dealership ever again. Now I will have to take them to small claims court.

Pretty disappointed in the way this dealership runs. After trying for a week or so to work out a deal on a used car, they didn’t want to budge not even a dollar ..which is fine… But then they ended up lowering the price anyway on the website which I found confusing and annoying, but either way we went through with the sale. When we were there, the sales rep that had been handling the us whole time, Leslie, didn’t seem to know too much about the actual car itself, even simple questions, everything was something that she ... Read More

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Google - Jan 22, 2026

Pretty disappointed in the way this dealership runs. After trying for a week or so to work out a deal on a used car, they didn’t want to budge not even a dollar ..which is fine… But then they ended up lowering the price anyway on the website which I found confusing and annoying, but either way we went through with the sale. When we were there, the sales rep that had been handling the us whole time, Leslie, didn’t seem to know too much about the actual car itself, even simple questions, everything was something that she had to “check on” which after driving 2.5 hours to get here, I found unprofessional. After making such a big purchase, Leslie told us that the car would be washed (inside & out) and filled up. The car seemed to be washed on the outside but the inside looked untouched as there was a big obvious black hand stain that was still there when we picked up the car. We had been there all day so we didn’t notice right away but not long after, I called as we were just across the street to let her know that the car was not filled up and the stain was still there. She told me there was no one there to fill up the car but she would talk to her manager Monday about a gift card compensation and that they worked really hard on the stain but it just wouldn’t come out. She supposedly even scrubbed it herself. Well we went home and worked on the stain for about 5 seconds and it came out as well as all the dirt and stains in the rest of the interior. Come Wednesday the following week I still didn’t hear anything so I reached out again to Leslie and she tells me that she can’t compensate me for gas because they “don’t fill up used cars” which seems like such a menial thing to deprive a client of that’s making such a big purchase. I let her know about my disappointment and never heard back. Seems like this dealership doesn’t care about the details or maintaining relationships with their clients. Simply about making money and pushing clients out the door. Won’t be back.

I found 1 rude employee who isnt willing to help customer in Service Adviser department. He is not even knowledge the customer or great customer. Today, 1/6/2026, I spent around $600 to keep my 2024 RAV4 in good condition. NONE OF THEIR ADVISORS GREATED THE CUSTOMERS. I am thinking to take my business with Toyota and buy another car from other dealership in Palm Springs.

I have an issue with the service department. I broke the cover of my key and just wanted to get the cover replaced. They did, however, something went wrong with the transistor where it was costing my car to turn on. Eventually it wouldn’t turn on at all. I took it back to see what was going on. They charge over $210 for just checking to see what’s wrong which is ridiculous already. Then when they tell me something wrong with the key, they tried to charge me $900 for a brand new key. I tried to explain that this ... Read More

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Google - Nov 13, 2025

I have an issue with the service department. I broke the cover of my key and just wanted to get the cover replaced. They did, however, something went wrong with the transistor where it was costing my car to turn on. Eventually it wouldn’t turn on at all. I took it back to see what was going on. They charge over $210 for just checking to see what’s wrong which is ridiculous already. Then when they tell me something wrong with the key, they tried to charge me $900 for a brand new key. I tried to explain that this started happening when I went to parts, but they wouldn’t do anything about it. I declined their offer for their ridiculous price. Also they close way to really which took me a while to get my car back. I feel this was all a scam, it may not be, but that’s how it feels. Lastly, I just called a locksmith to get a new key, and all I paid was $150. The locksmith told me that the transistor is damaged and that is what was going on. Saved me a lot of money, but not the time and stress.

Paint is not that good and doesnt last. Toyota wont provide quality for grey toyota corollas. Only limited edition with pearl color simply because they paid more. Toyota sucks.

Toyotas have cheap paint They have cheap clear coat I would not buy another one unless they honor the quality of the first one

Poor customer and poor knowledge of the staffs. I have my vehicles serviced here a few times but disappointed time after time. Calls are not returned. Missing diagnosis of problems time after time. I would rather drive a little further and get the vehicle serviced the right way.

Definitely not happy with the service department. Called for a quote more than 4 times they transfer me and I leave a voicemail... Did they call me back? No! I also went online and asked for someone to contact me regarding transmission and a guy named Carlos Abundis emailed me back asking if anyone has responded to me. At this point I was already heated and made another attempt to call again and wanted a simple drain and fill... The guy Miguel quotes me for a flush, not what I asked for. Quote was for over $500 and I just wanted a ... Read More

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Google - Oct 30, 2025

Definitely not happy with the service department. Called for a quote more than 4 times they transfer me and I leave a voicemail... Did they call me back? No! I also went online and asked for someone to contact me regarding transmission and a guy named Carlos Abundis emailed me back asking if anyone has responded to me. At this point I was already heated and made another attempt to call again and wanted a simple drain and fill... The guy Miguel quotes me for a flush, not what I asked for. Quote was for over $500 and I just wanted a drain and fill. I just let that guy talk and asked my husband to call because he wanted to upsale the flush. Husband called and a guy recommended the flush again. We finally had enough and went to Yuma Alexander Toyota for a drain and fill. Thanks United Toyota for the unnecessary headache and stress

Sadly, I won’t be purchasing another Toyota vehicle from United Toyota ever again. I was sold a worthless extended warranty disguised as a Toyota Warranty when I purchased my vehicle at this dealer. Warranty only covered cheapest repair. Had to push warranty myself in order to cover repairs as service manager left it to me to call in as he did not want to deal with extended warranty. The extended warranty that I was sold cost me $3k. Extended warranty only covered $500 worth of repairs. Paid $1,300 dollars out of pocket for water pump as they charge $210 an hour for ... Read More

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Google - Jul 24, 2025

Sadly, I won’t be purchasing another Toyota vehicle from United Toyota ever again. I was sold a worthless extended warranty disguised as a Toyota Warranty when I purchased my vehicle at this dealer. Warranty only covered cheapest repair. Had to push warranty myself in order to cover repairs as service manager left it to me to call in as he did not want to deal with extended warranty. The extended warranty that I was sold cost me $3k. Extended warranty only covered $500 worth of repairs. Paid $1,300 dollars out of pocket for water pump as they charge $210 an hour for labor. Tried to reach out to General Manager Jorge Clue to see if anything can be done to help me with this but never received a response. Front desk does not give contact information for General Manager when asked. Won’t be purchasing another vehicle from United Toyota.

(Translated by Google) Last year I bought a new car, and unfortunately, I had a terrible experience with the salesman, John Mendez. He tricked me into buying the car with lie after lie. One of those lies was that he only gave me one key. He told me he'd give it to me the next day because a colleague had it, then he said he'd give it to me in three days, and still no key. Then it was a week later... and I still hadn't received my second key. He said it would arrive in a ... Read More

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Google - Jul 2, 2025

(Translated by Google) Last year I bought a new car, and unfortunately, I had a terrible experience with the salesman, John Mendez. He tricked me into buying the car with lie after lie. One of those lies was that he only gave me one key. He told me he'd give it to me the next day because a colleague had it, then he said he'd give it to me in three days, and still no key. Then it was a week later... and I still hadn't received my second key. He said it would arrive in a month, and even a manager or supervisor assured me it would, but they still hadn't given it to me. Then he said I'd get it in six months when I had my car serviced for the first time, and that I'd receive a letter. I had the service done, and neither the letter nor the key arrived. Now they're telling me they'll give it to me in a year... lie after lie. If I ever have the opportunity to buy another car, I will never go to this Toyota dealership again, and I certainly won't recommend it. 👎 (Original) El año pasado compré un carro nuevo, desafortunadamente tuve una muy mala experiencia con el vendedor JOHN MENDEZ, quien con mentira tras mentira me "envolvió" para la venta de un carro, una de esas mentiras fue que me entregó una sola llave, me dijo que al día siguiente me la daría que porque un compañero suyo la tenía, y después que lo haría a los tres días y nada de llave, después a la semana..y sin recibir mi segunda llave, que en un mes y hasta me lo aseguró un manager o supervisor, ni asi me la entregaron, después que a los seis meses me la entregarían cuando le diera el primer servicio a mi carro y que me llegaría una carta..le di su servicio y ni llegó la carta y menos la llave, ahora me salieron que me la van a entregar al año...mentira tras mentira, si se presenta la oportunidad de comprar otro carro, jamás me pararé a esta agencia toyota y menos la voy a recomendar👎

Don't let the salesman upsell you, because of the "trump tariffs". They keep on trying to pass on the cost to the consumers and will offer pocket change for your trade ins. Remember they need your trade ins to save money.

Buyer beware I was scammed out of $210 and treated like garbage. When I tried to call the manager (Heman?) he tried to disregard what I had to say and refused to take my complaint seriously. I paid $210 for a detailed inspection with part numbers and what I received was a generic half way filled out spreadsheet. When I took the spreadsheet to another mechanic for a 2nd opinion he said the spreadsheet wasn’t an official document from Toyota Dealership and told me it was filled with worthless junk information and I had to pay a 2nd mechanic more money ... Read More

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Google - Jun 13, 2025

Buyer beware I was scammed out of $210 and treated like garbage. When I tried to call the manager (Heman?) he tried to disregard what I had to say and refused to take my complaint seriously. I paid $210 for a detailed inspection with part numbers and what I received was a generic half way filled out spreadsheet. When I took the spreadsheet to another mechanic for a 2nd opinion he said the spreadsheet wasn’t an official document from Toyota Dealership and told me it was filled with worthless junk information and I had to pay a 2nd mechanic more money for another inspection immediately after leaving their dealership. Here are pictures of the generic quote that Toyota charge $210 and the receipt from the oil change I got that day. See the difference in the receipts? The one invoice is clearly done on a home computer and not official Toyota documentation. The oil change receipt shows where they charge me $210 but the charge seems to be written up strange on the receipt. I can’t understand much of it.

(Translated by Google) I've been having a lot of problems with my RAV4 and I'm totally disappointed with the customer service and the mechanics who are completely unhelpful. 👎 (Original) He estado teniendo muchos problemas con mi RAV4 y estoy totalmente decepcionada de la atención al cliente y de los mecánicos que no te ayudan en nada.👎

(Translated by Google) BAD SERVICE!! My grandmother had a lot of problems at Toyota because her truck started getting wet a couple of months ago, and she had to go in twice, a total of 13 days without her car because they supposedly fixed it, but she came back with a wet roof. As if the service weren't enough, it was worse than terrible. Yesterday they tried to trick her into moving her car off the property, but her car wasn't even fully assembled (there are photos). Think twice about trying to move a Toyota car into the valley ... Read More

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Google - May 10, 2025

(Translated by Google) BAD SERVICE!! My grandmother had a lot of problems at Toyota because her truck started getting wet a couple of months ago, and she had to go in twice, a total of 13 days without her car because they supposedly fixed it, but she came back with a wet roof. As if the service weren't enough, it was worse than terrible. Yesterday they tried to trick her into moving her car off the property, but her car wasn't even fully assembled (there are photos). Think twice about trying to move a Toyota car into the valley because they have no interest in their customers, and she's not the only one who's had problems with them. (Original) MALA ATENCIÓN!! Mi abuela tuvo muchos inconvenientes en la Toyota porque su camioneta se empezó mojarse hace un par de meses y tuvo que ir 2 veces con un total de 13 días sin su carro porque supuestamente lo arreglaban pero volvía con el techo de su carro mojado, como si fuera poco la atención peor que nefasta. El día de ayer la querían engañar para que sacara el carro de la propieda pero su carro ni siquiera estaba armado completamente(hay fotos). Piensen 2 veces si quieren sacar un carro toyota en el valle porque no tienen ningún interés en sus clientes y no es la única que a tenido problemas con ellos.

Do not believe their incentives and predatory tactics! I was supposed to receive a $25 gift card for scheduling and doing a test drive. I went in and was clear I was in the market for. vehicle but had no intention of buying that day. Test drove a GR86 , salesman didn’t even know the different trims and packages for the vehicle. Wanted to sell me one for 10k over MSRP. After respectfully declining I asked for my promised gift card to which they haven’t given to me and been promised since January. I call that a bait and switch! ... Read More

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Google - Mar 19, 2025

Do not believe their incentives and predatory tactics! I was supposed to receive a $25 gift card for scheduling and doing a test drive. I went in and was clear I was in the market for. vehicle but had no intention of buying that day. Test drove a GR86 , salesman didn’t even know the different trims and packages for the vehicle. Wanted to sell me one for 10k over MSRP. After respectfully declining I asked for my promised gift card to which they haven’t given to me and been promised since January. I call that a bait and switch! They never had the gift cards to begin with. I have written a letter to the attorney general showcasing their shady tactics to bait costumers in. If they are shady about $25 imagine how shady they are with your $25,000 vehicles!! Awful. Shop outside the valley and take your business else where. Be careful to take their baits.

(Translated by Google) Very good (Original) Muy bueno

I ask for appointment with asesor Natan, but he couldn’t help me & he ask to Adolfo. They don’t know how much time they need to change “ONLY OIL MOTOR ” I call after 3 hours to know if my car is ready, but no body knows. Adolfo was unable to answer. NEVER GO BACK THERE AGAIN!!!

(Translated by Google) While they're selling you a car, they're very friendly, but when you actually have problems with the car, they're incredibly rude. No matter how many times you go and talk, and since they can't find the problem, they tell you to go to Toyota where they make cars to see if they can help you. Very bad experience with the managers. (Original) Mientras te venden un carro muy amables pero cuando ya tienes problemas con el carro se portan de lo mas groseros y por mas que vas y ablas y como no ... Read More

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Google - Aug 2, 2024

(Translated by Google) While they're selling you a car, they're very friendly, but when you actually have problems with the car, they're incredibly rude. No matter how many times you go and talk, and since they can't find the problem, they tell you to go to Toyota where they make cars to see if they can help you. Very bad experience with the managers. (Original) Mientras te venden un carro muy amables pero cuando ya tienes problemas con el carro se portan de lo mas groseros y por mas que vas y ablas y como no le encuentran el problema te disen abla a la toyota donde asen los carros aver si ellos te alludan. Muy mala esperiencia con los encargados

Sales person lied about when the new camry would arrive. Ended up buying old model because of this. Better off buying out of county.

What ever happened to the customer is always right? "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction." I purchased a brand new vehicle in February this year of 2024. A 2024 Toyota Prius from United Toyota Imperial in Imperial California. Within a few months the left hand side of the air condition began to fog up with moisture. I took it in for service with the dealer I purchased the vehicle from believing they would do the right thing and replace the defective part. They ... Read More

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Google - Jul 24, 2024

What ever happened to the customer is always right? "The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction." I purchased a brand new vehicle in February this year of 2024. A 2024 Toyota Prius from United Toyota Imperial in Imperial California. Within a few months the left hand side of the air condition began to fog up with moisture. I took it in for service with the dealer I purchased the vehicle from believing they would do the right thing and replace the defective part. They rejected the repair and the service manager "Mark Carter" went even further by insulting my character saying it was obvious that I caused the damage, basically calling me a liar. So I reached out to Toyota's cooperate office in Plano, Texas for resolution and they rejected the warranty based off this service manager stating it was due to wear and tear. Wear and tear occurs over time and age, not in the time span of 4 months. I'm still looking for resolution and what's just in this matter. If I can take a $100 product to COSTCO that's defective and have the issued resolved. How can I not take a $40,000 product that's defective to a million dollar cooperation to get the issue resolved. I don't see the logic. I want to commend BMW. They do the right thing, I had an issue with my wife's new vehicle that I purchased from BMW of San Diego where the service manager made no effort to resolve which led me to reach out to cooperate who in turn resolved the issue and also financially compensated us for the inconvenience. Note to Toyota, you can take a page of out of BMW's book.

Horrible and I do mean horrible customer service. I went in with the simple straightforward request of getting a purchase estimate and lease estimate for a specific car that I wanted to see what was more convenient in the short/long term. When I made the request, the seller told me that a lease was not in my best interest. I asked him again, politely, to still do the lease estimate, and he proceeded to divert the conversation to purchasing options until he finally agreed to get out of his seat and get me both estimates. 45 minutes later he comes ... Read More

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Google - May 12, 2024

Horrible and I do mean horrible customer service. I went in with the simple straightforward request of getting a purchase estimate and lease estimate for a specific car that I wanted to see what was more convenient in the short/long term. When I made the request, the seller told me that a lease was not in my best interest. I asked him again, politely, to still do the lease estimate, and he proceeded to divert the conversation to purchasing options until he finally agreed to get out of his seat and get me both estimates. 45 minutes later he comes back without the estimates and asks “Why is it that you want that car specifically?” By this time, I was already angry and I proceeded to just ask him again for the estimates. It took him about 30 more minutes to comeback with JUST the purchase estimate. Talk about trying to back me up into a corner. I got up immediately. 2 hours completely wasted. I asked them if they had a website where I could leave a review and the manager said that I could voice the complaint with him. I told him that I wanted to leave something written for people to see and he gave offered his personal email. What a joke. I will not be coming back to this dealer.

Fair price on a great car. Process takes all day. OUT-OF-STATE Purchase is not worth it here. 1. I chose a car to purchase and had cash to buy it. from the time I walked in to when I left was 6.5 hours! Even when intentionally trying to speed the process. So prepare for an all day ordeal. 2. When we finally got into the vehicle with my pregnant wife and kids to fire it up. It would not start. I had previously told them that the vehicle needed a new battery based on its corrosion and appearance but was assured it was ... Read More

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Google - Mar 23, 2024

Fair price on a great car. Process takes all day. OUT-OF-STATE Purchase is not worth it here. 1. I chose a car to purchase and had cash to buy it. from the time I walked in to when I left was 6.5 hours! Even when intentionally trying to speed the process. So prepare for an all day ordeal. 2. When we finally got into the vehicle with my pregnant wife and kids to fire it up. It would not start. I had previously told them that the vehicle needed a new battery based on its corrosion and appearance but was assured it was good. We jumped it with a giant truck and it still would not start. The battery was completely dead. Since the 'service' depo was closed they said we should come back on Monday (it was Saturday). But we had just traded in our car and had no vehicle. There was no good solution so I took the battery out of the car I traded in and put it into my newly purchased car myself. Be prepared to think and come up with those solutions. 3. OUT OF STATE purchase (I registered in another state with the purchased vehicle). California will force you to pay taxes on the vehicle even if registering in another state. Unless the dealer does a meaningless drive to Yuma to get a notorized sale in AZ to avoid paying in CA. just another 3 hours and gas and mileage waster. I wasn't going to do that so we agreed to pay and they would send me the Title. I'm paying in full and was told that Titles are sent out immediately when paid in full. Then after I reached out was told 4 weeks! Then after following up and up, the incompetent people told me to get a VIN inspection from law enforcement and send to them. Incompetence. So I did. It has been 5 weeks... still waiting for the Title of the vehicle I legally purchased in full.... Solution for Management: - Reduce ridiculous amounts of paperwork and lag in this process - Every battery needs to be checked and if there is no sticker date on it then it's got to be swapped. My battery had no sticker perhaps intentionally because it was already terrible. - Remediate your out of state process and be up front about all timelines. How long? What is needed? etc.

I just pulled up to have my 4runner looked at (it's 1:16 p.m.) for a noise coming from my car and to get an oil change. I was told that I'd could either drop off my car or I'd have to come back tomorrow because their technicians get off at 5:30, and they're wrapping up for the day. Wrapping up 4 hours early? Nobody even attempted to walk out and look at it. I can understand waiting for an oil change, but not even a "oh, yeah. This (whatever) is an issue that needs (whatever), or yeah... ... Read More

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Google - Mar 13, 2024

I just pulled up to have my 4runner looked at (it's 1:16 p.m.) for a noise coming from my car and to get an oil change. I was told that I'd could either drop off my car or I'd have to come back tomorrow because their technicians get off at 5:30, and they're wrapping up for the day. Wrapping up 4 hours early? Nobody even attempted to walk out and look at it. I can understand waiting for an oil change, but not even a "oh, yeah. This (whatever) is an issue that needs (whatever), or yeah... we're not sure. We're gonna need to do further investigation or anything. Horrible customer service.

Was told I needed a rep to know what my vehicle need. Too long of a wait for basic maintenance everywhere else 45 min tops here min 3 hrs. Response to owner: Reviewing your feedback to my comment is false, I ve brought this issue to management before and nothing has been done. The fact that I can go to yuma get an oil change, all fluids top and tires rotated and be back before you guys are done with my vehicle is sad. A majority of your employees state that you guys allways over book sounds like greed and not customer ... Read More

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Google - Jan 4, 2024

Was told I needed a rep to know what my vehicle need. Too long of a wait for basic maintenance everywhere else 45 min tops here min 3 hrs. Response to owner: Reviewing your feedback to my comment is false, I ve brought this issue to management before and nothing has been done. The fact that I can go to yuma get an oil change, all fluids top and tires rotated and be back before you guys are done with my vehicle is sad. A majority of your employees state that you guys allways over book sounds like greed and not customer service.

Salesmen don't listen, I repeated myself at least a dozen times as to what we were there for. 4 year old used cars are at least $10k overpriced. If you don't know the answer, don't just make something up. The bathroom was clean 👌

bad experience with sales person Michelle and Luis they never call customers and have a excuses about it and their job is selling cars but looks like they dont care about out of town customers so I dont recommend this place to buy a vehicle

They told me two and a half hours to do my truck I took six and a half Palm Desert Toyota your going to get all my Business now I'm done. I wouldn't have been so mad that I missed my cancer appointments. I would never come here if they told me five hours or more.

(Translated by Google) They won't honor the warranty on a part I bought at another Toyota dealership. I had to get the prescription from Wisconsin and it's been about 6 hours waiting for them to return my money. (Original) No me queries hacer valida la gargantuan de una bacteria q compre en otra agencia toyota tube q recuperar el recipe de Wisconsin y estoy como 6 hras para q me regresen el Dinero

(Translated by Google) I've never had a bad experience with Toyota before, as I own two cars, and the people who helped us were always very professional and respectful. But today, the complete opposite happened with a salesman. He said that because I was being direct, he was rude to me. Also, since the deal he offered didn't fit my budget, he got annoyed and told me to stop buying Starbucks like I was doing, saying I spent more on other things. As if he cared how I spent my money! He was very rude and disrespectful. If ... Read More

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Google - Mar 10, 2023

(Translated by Google) I've never had a bad experience with Toyota before, as I own two cars, and the people who helped us were always very professional and respectful. But today, the complete opposite happened with a salesman. He said that because I was being direct, he was rude to me. Also, since the deal he offered didn't fit my budget, he got annoyed and told me to stop buying Starbucks like I was doing, saying I spent more on other things. As if he cared how I spent my money! He was very rude and disrespectful. If he thinks that creating a trusting relationship between salesman and customer requires using profanity, he's very wrong. You can create a trusting environment, but with respect. A truly bad experience with Luis Heredia. (Original) Nunca había tenido ninguna mala experiencia, ya que tengo dos carros con Toyota, y las personas que nos ayudaron fueron muy profesionales y respetuosas, pero el día de hoy paso todo lo contrario con un vendedor, ya que según el por andar sin rodeaos nos habló con groserías, además como el trato que nos ofrecía no me convenia por mi presupuesto que yo tenía, como que se molestó, y me dijo que dejara de comprar starbucks como me estaba tomando uno, que gastaba más en otras cosas, o sea que le interesa en que gasto mi dinero. Fue muy grosero e irrespetuoso, si cree que para crear un ambiente de confianza entre vendedor y cliente se debe hablar con groserías está muy equivocado, se puede crear un ambiente de confianza, pero con respeto. Muy mala experiencia la verdad con Luis Heredia.

Was transferred to the sales manager who said his system was down when I asked about the particulars of what I was seeking. When I asked him about an estimate, he said the system was down. When I asked if he had any idea what the what the final cost might look like, he said the system was down. When I tried probing further, the call dropped. Would not recommend.

I'd give a zero if I could. I was first one here for 7am app. It's 9am and still waiting. For a 30-45 min job. Just a 25,000 mile maintenance check. No good!

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My wife went for a battery change and they duped her into expensive alignment that wasn't needed. The worst part is the needed to be re-aligned again by Pep-boys.

Went for an appointment at 4pm but Service did not call or text or even email me that my car was ready. I was told they will call or contact me but I didn’t receive any call except for a text report late in the evening. I have to work early the next day and I’m gonna be late because of this. Thank you Toyota!

Really bad communication. Skipped me on the shuttle list and prioritze favoritism with common customers...

Really bad service, I came in to get back my deposit since I ended up getting another car and it took more than an hour to get to talk to the manager, all they needed to do was put the money back on my account. But they took forever. Next time if I get another toyota im going to another dealership.

Parts guy was awesome but Service needs tons of help. All I wanted was a oil change, shouldn’t take over 40 minutes to get checked in. Your not gonna find my service records because I got tired of waiting to be checked in and left. They got my name, phone number, vehicle and that took 40 minutes so I left.

Beware of Nathan in service selling fluid flushes on vehicles not yet required by maintenance schedule don't fall for the scam

Terrible experience sales dep really no honest about real price ask sale dep to show details of price of vehicle keep changing conversion do not recommend this dealer go to San diego better

I went to just left and see if I was interested in a vehicle and the staff even though they were courteous and attentive did not get the point that I wasn't going to purchase a vehicle I am very unsatisfied

Service put my vehicle on a lift then said my axle broke. They do not just break like that. They tried working with me on trading my SUV in. I planned on going on Saturday. Friday just after 5pm I got a call that the upper management decided I needed to pick the vehicle up and they would not do business with us because I said “they broke my vehicle”. I drove it in, their mechanic drove it around the lot. The next day oops it broke!! This is the worst service I’ve ever dealt with. I was told ... Read More

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Google - Dec 4, 2021

Service put my vehicle on a lift then said my axle broke. They do not just break like that. They tried working with me on trading my SUV in. I planned on going on Saturday. Friday just after 5pm I got a call that the upper management decided I needed to pick the vehicle up and they would not do business with us because I said “they broke my vehicle”. I drove it in, their mechanic drove it around the lot. The next day oops it broke!! This is the worst service I’ve ever dealt with. I was told by 2 other people that they had nothing but problems with the service department. 🤬

Muy mal servicio por parte de los empleados de mantenimiento ,desde el viernes me dejaron con llantas ponchadas solo cambiaron la llanta de refaccion ,hoy fui asta yuma para q me isieran valida la aseguransa de llantas ,porq segun no tenian aqui en el roger and rogers del centro ,tuve q manejar con una llanta con un clavo y con la llanta de refaccion puesta .

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